V10 N1 Paper 2
Annals of the MS in Computer Science and Information Systems at UNC Wilmington
Spring 2016

A Comparison of Security and Privacy Perceptions between Routing Online Activity and Personal Health Records  

Andrew Kuebler

Committee

Devon Simmonds
Ulku Clark
Judith Gebauer

Abstract

In today’s connected world, everything is being done online. From paying bills to shopping to streaming music, most major services can now be handled without ever leaving your home. One major industry that has taken advantage of the Internet is the banking industry, where they have leveraged the Internet to allow consumers to handle their own banking transactions and services. Another industry that is just starting to utilize the Internet is the healthcare industry, where they are allowing patients to access certain sets of their health information through a Personal Health Record (PHR). Through a PHR, patients can communicate with their provider, request prescription refills, and view test results. With cyber-attacks occurring often in our connected society today, security and privacy are top concerns among all industries that allow people to access information online. This thesis researches how people perceive the security and privacy of an online banking portal compared to a personal health record, as well as what factors are driving these perceptions. Overall, there were no major differences in security and privacy perceptions between online banking portals and PHRs. Leading factors driving perceptions were website signals and brand reputation. However, it was found that patients are more likely to use a PHR if they have a trusting relationship with their physician. In terms of design enhancements, users would like to see better authentication controls, user alerts, and more visible security and privacy policies embedded in to PHRs and other online portals.

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Recommended Citation: Kuebler, A., Cummings, J, Simmonds, D., Clark, U., Gebauer, J. (2016) A Comparison of Security and Privacy Perceptions between Routing Online Activity and Personal Health Records. Annals of the Master of Science in Computer Science and Information Systems at UNC Wilmington, 10(1) paper 2. http://csbapp.uncw.edu/data/mscsis/full.aspx.

V10 N1 Paper 2
Annals of the MS in Computer Science and Information Systems at UNC Wilmington
Spring 2016