The OAP Operations and Advising System is a cloud-based solution designed to optimize data management for the Online Accelerated Programs (OAP) at the Cameron School of Business, University of North Carolina Wilmington. The current system, reliant on manual processes and spreadsheets, was inefficient and error-prone, hindering the OAP Operations and Advising team’s ability to support the OAP programs effectively. This paper presents the development of the OAP Operations and Advising System through a comprehensive systems analysis and design process, employing software engineering best practices. The development process involved analyzing the existing system, identifying OAP-specific requirements, and utilizing mixed-methods research, including stakeholder interviews and process observation. Quality assurance and testing, including unit testing and code coverage, ensured the system’s reliability and alignment with stakeholders’ expectations. The OAP Operations and Advising System centralized data management, stream- lined enrollment and advising processes, and improved the OAP team’s effectiveness. Preliminary results indicated enhanced data accessibility, a better understanding of course offerings and program requirements, and a flexible, scalable system adaptable to changing needs. The system is expected to continue supporting OAP programs and elevating the student experience. The study demonstrated the effectiveness of a systematic approach that leverages techniques and lessons from Systems Analysis and Systems Design to develop and implement a cloud-based solution for optimizing operations and advising processes.

Recommended Citation: Maloney M., Vetter R., Gebauer J., Sibona C., (2023). A Systematic Approach to Optimizing OAP Operations and Advising Processes - A Study on Systems Analysis, Design, and Software Engineering. UNCW MS CSIS Proceedings. V. 17 , N. 9 .