The Technology Assistance Center at UNCW (University of North Carolina Wilmington) has been helping staff and students alike for many years. Some of the technology has been around for many years as well. This capstone project will go over current issues with TAC by listing problems and how they are affecting current TAC as well as why these issues need to be addressed because of things like burnout. The paper will then discuss ways to remedy the problems discussed. There are key attributes that need to be kept in mind throughout the project to keep the goal in mind. The paper then shows a list of features and planned features if time allows it. Further discussion of the main user interface, app integration, and automation technology will have a huge impact on project success. It came down to a decisive choice after looking at the options with SharePoint, Power Apps, and Power Automate being chosen for their integration together with Microsoft. A schedule of tasks to be performed and a proposed timeline is also given. The project's future will also be considered as this is for TAC and will be passed down once the first stage is complete.

Recommended Citation: Davis N., Matthews K., Pence T., Ferner M., (2024). Creating a Web-Based Solution to Streamline Business Processes at UNCW's Technology Assistance Center. UNCW MS CSIS Proceedings. V. 18 , N. 7 .