Session Topic: Creating Services Value in the Age of AI
Day
Tuesday
Start Time
10:00 AM
Length
50
Location
CH 210
Supply Chain
Presenter(s)
Kendy
Gullette
Product Manager -- Consumer Support Services
Dell Technologies
https://www.linkedin.com/in/kendra-gullette/
No
Kendy Gullette is an innovative product leader at Dell Technologies, where she designs and delivers consumer-facing services that enhance the ownership experience across Dell PCs. In her current role, Kendy leads the strategy, development, and launch of premium support and care offerings that drive stronger customer engagement and long-term loyalty, including Alienware Care and Dell Care Services.
Most recently, Kendy created and launched Alienware Elite Care, an industry-leading, award-winning service designed to elevate the PC gaming experience through expert 24/7 support, optimized device readiness, accidental damage protection, and performance tuning tailored specifically for gamers. Under her leadership, Alienware Elite Care earned the TSIA STAR Award for Excellence in Demonstrating and Defending Value, recognizing its measurable impact and differentiated customer value.
With a strong blend of strategic vision and hands-on execution, Kendy has a proven track record of transforming customer insights into scalable, high-impact services that accelerate growth and strengthen brand loyalty. Her work consistently bridges technology, customer experience, and business outcomes, making her a sought-after voice on service innovation, value creation, and consumer-centric product strategy.