Dr. Drew Rosen

Rosen

Professor of Supply Chain Management
Congdon School of SC, BA, IS

David S. Congdon Hall 2054
University of North Carolina Wilmington
601 South College Road
Wilmington, NC   28403 - 5611
Phone: 910.962.3677
Fax: 910.962.3068
Email: rosenl [ rosenl AT uncw DOT edu ]
Web Page: http://csb.uncw.edu/people/rosenl

OfficeHours 
MNoon 5:00 PM
W Noon 5:00 PM
Courses      
SCM 370 009TR 3:30 4:45 CI1008
SCM 372 001TR 12:30 1:45 CI1008
SCM 472 001W Noon 2:30 JKBT 103
IMB 577 001TR 8:15 10:45 CI1003

Biography
Dr. L. Drew Rosen is the Duke Energy/Gordon Hulbert Distinguished Professor of Supply Chain Management in the Congdon School of Supply Chain/Business Analytics and Information Systems at The University of North Carolina Wilmington. Drew received his Ph.D. in Operations Management from the University of South Carolina, his MBA and BS degrees from Old Dominion University. Dr. Rosen has served as the Cameron School of Business MBA director from 1996 through 1999. He was also honored by being elected as the 2002 International President and CEO of APICS (The Association for Supply Chain Management ASCM). Drew was selected as the only business member of a multi-discipline, multi-year research project for the National Oceanographic and Atmospheric Administration (NOAA), the US Man and the Biosphere Program project entitled "Ecological and socio-economic impacts of alternative access management strategies in marine and coastal protected areas". Dr. Rosen is an internationally recognized lecturer and consultant. He has consulted with numerous Fortune 500 companies on service quality, supply chain and project management in the United States and Europe. He has taught both operations and project management courses to organizations in the United States, Germany, France, South Africa, New Zealand and the Netherlands. Drew has helped numerous clients transform their profit projections and customer service levels by helping firms uncover areas of inefficiencies through training in project management and efficient use of project teams and the value and application of process mapping. He was the creator of the “Operations Management Employment Outlook” an ongoing quarterly review of employment trends and skills sets required for careers in Supply Chain Management. His research has been published in numerous academic and practitioner journals such as; Hospital Materials Management Quarterly, International Journal of Health Care Quality Assurance, Journal of Statistics and Management Systems, Chronicle of Higher Education, Computers and Operations Research, The International Journal of Service Industry Management, The Journal of Hospitality Research, Industrial Management & Data Systems, Total Quality Management, Journal of Interdisciplinary Mathematics and Business Excellence, National Productivity Review, Incentive Management and Marketing among others, and in more than 40 international, national and regional conference publications.

Education
  • MBA, Operations Management, Old Dominion University, 2000
  • BSBA, Marketing, Old Dominion University, 2000
  • PhD, Operations Management, University of South Carolina, 2000

Areas of Interest
  • Service Quality/Customer Satisfaction
  • Service Operations Management
  • Project Management

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